Customer Care Consultant | Sydney

Posted on 03-Jul-2017
Application Close Date: 24-Jul-2017
Job Type:
Full Time Permanent
Customer Care
Australian Resident
Position Reference:
Closing Date:

Are you a confident and self-motivated customer service professional who excels in complaint handling and quality assurance?

Do you enjoy speaking personally with customers to understand their needs and feel the best way to resolve any complaint is clear communication and understanding?

Join us to be a global market leader as our brands change the perception of fashion.


Your New Career


The Customer Care team supports our customers and guides them through resolution of online and store queries. This newly created role isyour chance to take part in a vital team who provide our customers with quality service and care. Your responsiblites will include:


  • Answer all online customer calls in a timely and professional manner
  • Accurately log calls into internal database and maintain notes and customer details
  • Work with the team to manage the centralised email inbox
  • Adhere to Customer Care policies to resolve issues and achieve the best outcome for all parties
  • Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers
  • Liaise with TOLL and SFG Warehouse to respond to queries
  • Provide support to the team and assist brands on administrative projects as relevant



Your New Destination


Specialty Fashion Group is an ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia, New Zealand, South Africa & the USA. Through our fantastic brands – Autograph, City Chic, Crossroads, Katies, One Woman, Millers and Rivers - our purpose is to be a global market leader that changes the perception of fashion.


SFG are all about game changers who are customer centric. If this is you get in contact with our talent team who are waiting to connect with you!