Customer Care Consultant | Sydney

Posted on 01-Aug-2018
Application Close Date: 22-Aug-2018
Job Type:
Full Time Permanent
Category:
Customer Care
Location:
Sydney
Residency:
Valid Work Visa
Position Reference:
SFG/SFG18002
Closing Date:
22-Aug-2018


  • More than just a call centre role, become a brand ambassador
  • Your opportunity to partner with Brand GM, Marketing and eCommerce
  • Alexandria location, close to transport links

 

Build your career in customer care with Australia's largest specialty retailer! Working within a large team you will support one of Australia's most iconic brands, developing an in-depth understanding of a range of customers.

 

Your New Career

Utilising contact centre experience you will develop your customer management skills and ability to handle a large volume of work assisting with online queries, complaints and resolutions via phone and email. Overall, you will be responsible for creating the best customer experience possible.

 As Customer Care consultant, you will:

  • Answer all online customer calls in a timely and professional manner
  • Accurately log calls into internal database and maintain notes and customer details
  • Work with the team to manage the centralised email inbox
  • Adhere to Customer Care policies to resolve issues and achieve the best outcome for all parties
  • Be the Brand ambassador and contact person for the brand and team completing reports on weekly activity
  • Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers
  • Liaise with TOLL and SFG Warehouse to respond to queries     
  • Provide support to the team and assist brands on administrative projects as relevant

 

This is a fast paced environment that offers growth and progression opportunities. The successful applicant will have:

  • A passion and desire to deliver an exception customer experience
  • A positive attitude towards both customers and team members
  • The patience to actively listen to our customer and understand their needs
  • Willingness to learn and grow within an evolving team
  • A committed work ethic
  • Ability to communicate in a branded yet professional tone of voice
  • Excellent written and verbal communication

  

Your New Destination

City Chic is a premium Australian brand dedicated to leading a world of curves through fearless fashion.

 

Our motto

Every customer, every Team Member, garment & decision embodies our four elements

BOLD — SEXY — GLAM — CHIC

 

Together with our dedication to the latest fashion and our ultimate hourglass fit, CC has become the global destination for size 14-24 that put fashion first. We put our customer at the centre of everything we do – the CC woman has a non-stop lifestyle and passion for fashion. The CC woman isn't defined by size, but by the way they feel and embrace their curves.

  

We are extremely proud of our friendly, enthusiastic, committed & passionate team members who make our brand what it is today. We understand the importance of our team & we believe in our purpose & core values. We take pride in the fact that we recognise & share our success stories and award individual Team Members for their achievements. We would welcome the successful candidate into a fantastic working environment with an outstanding & talented team.

 

If this is you get in contact with our talent team who are waiting to connect with you!