Customer Care Consultant | Sydney

Posted on 07-Feb-2018
Application Close Date: 28-Feb-2018
Job Type:
Full Time Permanent
Category:
Customer Care
Location:
Sydney
Residency:
Other Valid Visa
Position Reference:
SFG/SFG18108
Closing Date:
28-Feb-2018


Build your career in customer care with Australia's largest specialty retailer! Working within a large team you will support many of Australia's most iconic brands, developing an in-depth understanding of a range of customers. Join us to be a global market leader as our brands change the perception of fashion.

 

Your New Career

Utilising call centre experience you will develop your customer management skills and ability to handle a large volume of work assisting with online queries, complaints and resolutions via phone and email. Overall, you will be responsible for creating the best customer experience possible.

 As Customer Care consultant, you will:

  • Answer all online customer calls in a timely and professional manner
  • Accurately log calls into internal database and maintain notes and customer details
  • Work with the team to manage the centralised email inbox
  • Adhere to Customer Care policies to resolve issues and achieve the best outcome for all parties
  • Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers
  • Liaise with TOLL and SFG Warehouse to respond to queries
  • Provide support to the team and assist brands on administrative projects as relevant

 

This is a fast paced environment that offers growth and progression opportunities. The successful applicant will have exceptional time management skills and the ability to handle multiple projects.

 

Your New Destination

Specialty Fashion Group is an ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia, New Zealand, South Africa & the USA. Through our fantastic brands – Autograph, City Chic, Crossroads, Katies, One Woman, Millers and Rivers - our purpose is to be a global market leader that changes the perception of fashion.

SFG are all about game changers who are customer centric. If this is you get in contact with our talent team who are waiting to connect with you!