Customer Care Consultant | Sydney

Posted on 13-Mar-2018
Application Close Date: 03-Apr-2018
Job Type:
Full Time Permanent
Customer Care
Valid Work Visa
Position Reference:
Closing Date:

Build your career in customer care with Australia's largest specialty retailer! Working within our City Chic Customer Care team you will be responsible for providing the best customer experience possible. Join us to be a global market leader as our brands change the perception of fashion.


Your New Career



Utilising your call centre experience you will develop your customer management skills and ability to handle a large volume of work assisting with online queries, complaints and resolutions via phone and email.

 As Customer Care consultant, you will:

  • Answer all online customer calls in a timely and professional manner
  • Accurately log calls into internal database and maintain notes and customer details
  • Work with the team to manage the centralised email inbox
  • Adhere to Customer Care policies to resolve issues and achieve the best outcome for all parties
  • Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers
  • Liaise with TOLL and SFG Warehouse to respond to queries
  • Provide support to the team and assist brands on administrative projects as relevant


This is a fast paced environment that offers growth and progression opportunities. The successful applicant will need to have:

  • A passion and desire to deliver an exception customer experience
  • A positive attitude towards both customers and team members
  • The patience to actively listen to our customer and understand their needs
  • Willingness to learn and grow within an evolving team
  • A committed work ethic
  • Ability to communicate in a branded yet professional tone of voice
  • Excellent written and verbal communication



Your New Destination


City Chic is part of Specialty Fashion Group is an ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia & New Zealand. Through our fantastic brands – Autograph, Crossroads, Katies, Millers, One Woman and Rivers – our purpose is to be a global market leader that changes the perception of fashion.

SFG are all about game changers who are customer centric. If this is you get in contact with our talent team who are waiting to connect with you!