Desktop Support Analyst Permanent | Sydney

Posted on 12-Apr-2018
Application Close Date: 03-May-2018
Job Type:
Full Time Permanent
Information Technology
Australian Resident
Position Reference:
Closing Date:

Providing Level 2 IT support across Windows, AD, SCCM, Patching and Apps you will use your past skills with Windows 10 and Apple\Mac OS's, Laptop, Desktop and mobile devices. A customer facing role, you are a clear communicator and bring a demonstrated understanding of hardware repairs, user account creation/termination, and troubleshooting. Join us to be a global market leader as our brands change the perception of fashion.


Your New Career

Your focus be on installing, repairing, and upgrading hardware and equipment for the business. A key position in IT operations, you will ensure optimal workstation performance and desktops interconnect seamlessly. Additionally you will:

  • Configure ongoing usability of desktops, laptops, peripheral equipment and software
  • Deploy SOE using imaging software
  • Resolve MAC O365, One Drive and Skype for Business issues and queries – configure hotlines, set new users, etc.
  • Interact with multiple third party vendors to resolve and escalate technical problems
  • Identify and repair software\hardware and network connectivity issues
  • Manage AD accounts from creation to termination
  • Update and maintain computer inventory and surplus equipment. 


With 3 years' experience in a similar desktop support role you are comfortable supporting MS Office 365 enterprise and working in an AD environment. ITIL certification is preferable but not essential.

You are adaptable, resilient and not fazed by multiple priorities. We are looking for a focused and efficient individual who are passionate about customer service, driving outcomes, and able to work independently showing initiative! Please note this role has on-call hours.


Your New Destination

Specialty Fashion Group is an ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia, New Zealand. Through our fantastic brands – Autograph, City Chic, Crossroads, Katies, Millers, One Woman and Rivers – our purpose is to be a global market leader that changes the perception of fashion. SFG are all about game changers who are customer centric. If this is you get in contact with our talent team who are waiting to connect with you!