Customer Care Consultant | City Chic | Sydney

Posted on 09-Jan-2018
Application Close Date: 30-Jan-2018
Job Type:
Full Time Permanent
Category:
Customer Care
Location:
Sydney
Residency:
Other Valid Visa
Position Reference:
SFG/SFG1894
Closing Date:
30-Jan-2018


We are seeking an experienced Customer Care Consultant to join our City Chic team. This is an opportunity to utilise your strong customer service skills and become a City Chic brand ambassador.

Join us to be a global market leader as our brands change the perception of fashion.

 

 

Your New Career

 

The Customer Care team supports our customers and guides them through resolution of online and store queries. This is your chance to take part in a vital team who provide our customers with quality service and care. Your responsiblites will include:

 

  • Answer all online customer calls in a timely and professional manner
  • Accurately log calls into internal database and maintain notes and customer details
  • Work with the team to manage the centralised email inbox
  • Adhere to Customer Care policies to resolve issues and achieve the best outcome for all parties
  • Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers
  • Liaise with TOLL and SFG Warehouse to respond to queries
  • Provide support to the team and assist brands on administrative projects as relevant
  • Hours will vary between 8.30am – 7.30pm

 

 

Your New Destination

 

City Chic is part of Specialty Fashion Group is an ASX leading, specialty apparel retailer with over 1,000 stores and 7,000 Team Members across Australia, New Zealand, South Africa & the USA. Through our fantastic brands – Autograph, Crossroads, Katies, Millers, One Woman and Rivers – our purpose is to be a global market leader that changes the perception of fashion.

SFG are all about game changers who are customer centric. If this is you get in contact with our talent team who are waiting to connect with you!